[{"content":"Objective The goal of this lab was to enrol a Windows 10 device into Microsoft Intune and associate it with the correct user.\nEnvironment Windows 10 Microsoft Entra ID Microsoft Intune Microsoft 365 Business Premium Problem The device appeared in Microsoft Entra ID, but it was not displayed correctly in Microsoft Intune.\nInvestigation Steps I checked:\nStep 1: Verify the Microsoft 365 licence The user had an active Microsoft 365 Business Premium licence, which includes Microsoft Intune. Therefore, licensing was not the cause of the issue.\nStep 2: Check the device in Microsoft Entra ID The device existed in Microsoft Entra ID, but its join type was Microsoft Entra registered and its MDM status was None. This confirmed that Entra registration had succeeded, but Intune enrolment had not. Step 3: Check the MDM user scope The MDM user scope was configured as All, so the affected user was eligible for automatic Intune enrolment.\nStep 4: Run dsregcmd /status The command returned:\nAzureAdJoined: NO WorkplaceJoined: YES This showed that the device was workplace registered rather than Microsoft Entra joined.\nAzureAdJoined : NO EnterpriseJoined : NO WorkplaceJoined : YES WorkplaceSettingsUrl : Root Cause The device was Microsoft Entra registered, but it had not completed Microsoft Intune MDM enrolment. The device status showed MDM: None, and dsregcmd /status showed AzureAdJoined: NO and WorkplaceJoined: YES.\nThe work or school account connection needed to be re-established after confirming that the user had a valid Intune licence and was included in the MDM user scope.\nResolution After checking the enrolment settings and reconnecting the work account, the device successfully appeared in Microsoft Intune.\nVerification The device was visible in both Microsoft Entra ID and Microsoft Intune.\nTroubleshooting Workflow Check Device State -\u0026gt; Check License -\u0026gt; Check MDM User Scope -\u0026gt; Run dsregcmd /status -\u0026gt; Verify MDM Discovery -\u0026gt; Perform Enrollment -\u0026gt; Verify Intune Management State ","permalink":"https://aidenxie.net/labs/intune-device-registration/","summary":"Objective The goal of this lab was to enrol a Windows 10 device into Microsoft Intune and associate it with the correct user.\nEnvironment Windows 10 Microsoft Entra ID Microsoft Intune Microsoft 365 Business Premium Problem The device appeared in Microsoft Entra ID, but it was not displayed correctly in Microsoft Intune.\nInvestigation Steps I checked:\nStep 1: Verify the Microsoft 365 licence The user had an active Microsoft 365 Business Premium licence, which includes Microsoft Intune. Therefore, licensing was not the cause of the issue.\n","title":"Troubleshooting a Windows Device Not Appearing in Microsoft Intune"},{"content":"Introduction My name is Aiden Xie. I am a Master of Information Technology student at Charles Darwin University, building a professional path toward IT Support and System Administrator roles.\nThis portfolio documents my practical learning, troubleshooting process, and hands-on work with modern Microsoft cloud and endpoint management technologies.\nProfessional Background I bring 8 years of software development experience, with a strong foundation in problem solving, technical documentation, debugging, and structured thinking.\nThat background helps me approach IT support and administration work with a disciplined mindset: identify the issue, test assumptions, document evidence, apply the correct fix, and verify the result.\nCurrent Focus My current technical focus areas are:\nMicrosoft Intune Microsoft Entra ID Azure Windows Administration PowerShell I am especially interested in endpoint management, identity and access, Windows device administration, and repeatable troubleshooting workflows.\nCareer Goal My career goal is to move into a professional IT Support or System Administrator role where I can support users, manage systems, improve documentation, and continue developing practical infrastructure and cloud administration skills.\nI am looking for opportunities where reliability, clear communication, and steady technical growth are valued.\nLinks GitHub LinkedIn ","permalink":"https://aidenxie.net/about/","summary":"Aiden Xie is a Master of Information Technology student focused on IT support, system administration, Microsoft Intune, Microsoft Entra ID, Azure, Windows administration, and PowerShell.","title":"About"}]