Aiden Xie

IT Support Portfolio

Aiden Xie

Master of Information Technology Student

Charles Darwin University

Aspiring IT Support & System Administrator

Featured Labs

Troubleshooting a Windows Device Not Appearing in Microsoft Intune

Objective The goal of this lab was to enrol a Windows 10 device into Microsoft Intune and associate it with the correct user. Environment Windows 10 Microsoft Entra ID Microsoft Intune Microsoft 365 Business Premium Problem The device appeared in Microsoft Entra ID, but it was not displayed correctly in Microsoft Intune. Investigation Steps I checked: Step 1: Verify the Microsoft 365 licence The user had an active Microsoft 365 Business Premium licence, which includes Microsoft Intune. Therefore, licensing was not the cause of the issue. ...

7 June 2026 · Aiden Xie